We went to ShoeMart Makati to buy plastic drawers. Reached the top of the escalator and saw this. The plastic drawers we needed ON SALE, 20% and 50% off. Happily, R and I took one, a green one whose color was the least offensive of the bunch, to the counter to pay. When the cashier rung up the item, it was NOT ON SALE. To which we said it was, as it was on display as ON SALE 20%. The cashier then disappears for ten minutes, to see the sign that designated it as a sale item and then to talk to her manager. She returns, "hindi po yun sale, nakasulat lang po na sale, dahil po may mga sale sa buong department store, pero hindi po sale yun" (it's not on sale, it just says it's on sale because there are sales in the department store, but that item is not on sale).
I was dumbfounded. Does she think I am stupid? A whole sale section with signage stating that the sale items (which are all of the same kind) NOT ON SALE???? And trying to pass of the signage nearby which declared 50% sales in the store as what the 20% and 50% signs on the plastic drawers (which are apparently not on sale) mean? Talk about FALSE ADVERTISING.
So I asked for the manager, to which the cashier says. "si Ma'am Len po". Now if there is something that annoys me, it is this culture of familiarity that pervades (eg, total strangers referring to their mothers or fathers in conversations as "Si Mommy" or "Si Daddy", as if they are everybody's mother or father). So I asked cashier, "kilala ko ba si Ma'am Len?" (do I know Ma'am Len?), to which she replies the incredible, "check ko lang po" (let me check). My God. The abyss of stupidity.
Anyway, Ma'am Len arrives. Lailanie V. Lapuz, not that I know her but that was the name on the ID.
And she tells us that the item is not on sale, and it was a mistake that the 'stockman' made. And we got the "Pasensya na po" (Please have patience). Which is the absolute most irritating thing to hear when you are at the end of your tolerance for stupidity and inefficiency.
We didn't buy it.
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